Delivery & Returns

Delivery Options:

Standard UK delivery – £4.50 including free returns.

UK delivery next day – £6.00 including free returns.

Europe (EU) – £10.00

Rest of world – £12.00

Christmas 2016 –  Uk Postage Offer: Free upgrade to UK next day delivery on all orders placed between December 19th and December 22nd. Vevie will use Royal Mail Special Delivery service for this upgrade: all posting guarantees are based on those given by the Royal Mail. Vevie will accept returns through to January 31st 2017 for any items bought during December 2016.

UK Standard Delivery:

You can expect your goods to arrive between 3 and 5 days from placing your order (with the exception of Highlands and Islands’ addresses and unforeseeable weather or traffic conditions).

You will receive an email from us once your goods are despatched and will find the tracking number for your order on your account page of vevie.com.

Vevie uses the Royal Mail for all standard UK deliveries. We will deliver to any address of your choosing within the UK, however we advise you for security to ask for delivery only to addresses where you will be able to receive the goods. Any goods delivered to an address that is different to the cardholder’s address will be done so at the cardholder’s risk. We are unable to change delivery addresses once the goods have been despatched.

You will be informed by email if for any reason we are experiencing any delays or problems in fulfilling your order. During sale periods delivery times may increase due to larger numbers of orders being processed.

If you have any questions regarding the despatch or delivery of goods that you have ordered please contact our customer services team by email customerservices@vevie.com or by telephone Monday – Friday 9am to 5.30 pm on +44 (0) 207 034 1975 (excluding bank holidays).

Next Day Delivery:

For next day delivery you must place your order before 12pm on a weekday (excluding bank holidays) and your goods will be delivered to you the next working day by 5pm (with the exception of Highlands and Islands’ addresses and unforeseeable weather or traffic conditions).

Vevie uses the Royal Mail 24 service for all next day deliveries. You will receive an email once your goods are despatched with a link to the Royal Mail tracking service so you may track your delivery.

Please note that orders placed before 12pm on a Friday will be delivered the following Monday. All orders placed on a bank holiday or weekend will be processed on the next working day.

You will be informed by email if for any reason we are experiencing any delays or problems in fulfilling your order.

If you have any questions regarding the despatch or delivery of goods that you have ordered please contact our customer services team by email customerservices@vevie.com or by telephone Monday – Friday (excluding bank holidays) 9am to 5.30 pm on +44 (0) 207 965 7495.

International Deliveries:

Vevie will deliver to many European and other countries worldwide. Please allow 7- 10 working days (excluding any local or UK bank holidays) for your goods to arrive.

International deliveries will only be delivered to addresses that match the cardholder’s address. Tracking of international parcels may not be possible to all delivery countries; this will be dependent on local mail carriers.

Parcel Tracking UK Deliveries:

Once your goods have been despatched you will receive a despatch confirmation email from us with a link to the Royal Mail tracking service. Your tracking number will also be on this despatch confirmation email.

To track your goods go to track2.royalmail.com and enter your 13 digit tracking number to be found on your confirmation despatch email.

Parcel Tracking International Deliveries:

For international and non standard tracking you can contact our customer services team by email at customerservices@vevie.com or by telephone Monday to Friday (excluding bank holidays) 9am to 5.30 pm on +44 (0) 207 034 1976.

Returns Policy:

This policy sets out the basis upon which you may return goods to us, how you should do so and what refunds you will receive. Nothing in this policy will affect your rights as a consumer. We hope very much that you are happy with the goods that you receive from us at Vevie. However we know that sometimes when buying ‘on-line’ there may be instances where the goods are not suitable or not quite what you expected so we are pleased to offer you up to 15 days to return any goods that you wish to and to offer you free UK returns postage.

If you are unhappy with your purchase in any way then we are very happy to help you with your concerns, whether to choose an alternative size or colour or recommend another product which may be more suitable. Please contact our customer services team by email on customerservices@vevie.com or by telephone Monday to Friday (excluding bank holidays) 9am to 5.30 pm on +44 (0) 207 965 7495 and we will do everything we can to help you.

Checking your order and purchases:

As soon as possible after you receive your goods, we highly recommend that you check your order to make sure of the following:

  • That everything listed in the despatch note has been delivered to you in the package.
  • That the products you receive are the right size and are what you expected.
  • That you are happy with the fit of the products.
  • That you still want the products.

If there is anything missing from within the package that is listed on the despatch note then please call our customer service team Monday – Friday 9am to 5.30 pm on +44 (0) 207 965 7495 or email our customer services team at customerservices@vevie.com

When trying on any products:

It is always best to try on garments as soon as you receive them to make sure that you are happy with the way they look, fit and feel when worn. Please be very careful when you try on any products, as if you decide that you want to send them back they will need to be in the same condition that we sent them to you (i.e. ‘as new’). In particular we recommend you adhere to the following guidelines to ensure that any returns you do make will qualify for a full refund.

Please make sure you do not do anything which might damage the products. This includes damaging the fabric either physically or by getting perfume, deodorant, smoke or any other contaminant on them.

When trying on swimwear, please do not remove the hygiene sticker in the gusset and always wear your underwear.

Please do not remove any of the branded swing labels or price stickers attached to the garment.

Return within 15 days:

You may return any full-price (i.e. those not on a ‘sale’ promotion) products to us even if there is nothing wrong with them within 15 days after the day you receive the products for any reason, including no reason.

If we receive the goods within 15 days after you have received the goods, and the goods are in the same condition as we sent them to you (i.e. ‘as new’) then you will be entitled to a full refund of the cost of the goods and standard package and posting charges (we will not refund the cost of next day or international deliveries).

You may return any products that you have purchased in a ‘sale’ for a full refund within 7 days of their receipt. After 7 days and up to 15 days any ‘sale’ items returned can be exchanged for other products or for a credit note.

Faulty goods may be sent back for a full refund at any time.

Please include your proof of purchase with your returned items. This will either be your despatch note or the purchase confirmation email sent from customerservices@vevie.com to you on completion of a purchase by you.

How To Return Goods Within the UK:

Every package that we send out will contain a pre-printed free-post returns sticker. Please make sure you keep this safe in case you need to use it.

On the back of the despatch note is our returns form which we ask you to fill in with your reason for returning the goods. This helps us to understand better whether you are happy with our products and if not how we may change them in the future.

We use Royal Mail for our free-post returns, so please take any returns parcel you have to your nearest post office.

The Address For Returns Is:

Vevie Returns
℅ CG Retail Limited,
LGF, 27 Gloucester Place,
London,
W1U 8HU

When returning goods for any reason we ask you to follow the procedure outlined below:

  • Please let us know the reason that you are returning the goods by follow the instructions on the returns form included with the goods you received from us.
  • Please take care to return the goods to us in the same condition you received them.
  • Please take care in the way you package the goods for return.
  • Please use the postage bag (our postage bag is designed to be reversible for this purpose) and the returns label provided with the goods we send you. If you are unable to use our returns postbag for any reason then please ensure that you use suitable packaging to make sure the goods are received back to our warehouse in ‘as-new’ condition.
  • Please obtain proof of posting. Please note that all goods you return to us are your responsibility until we receive them back in our warehouse.

Returns Outside The UK

On the back of the despatch note is our returns form which we ask you to fill in with your reason for returning the goods. This helps us to understand better whether you are happy with our products and if not how we may change them in the future

When returning goods for any reason we ask you to follow the procedure outlined below:

  1. Please send the parcel to our Returns address (see below) and ensure sufficient postage is used to cover the return of the item.
  2. Please let us know the reason that you are returning the goods by follow the instructions on the returns form included with the goods you received from us.
  3. Please take care to return the goods to us in the same condition you received them.
  4. Please take care in the way you package the goods for return.
  5. Please obtain proof of posting. Please note that the goods you return to us are your responsibility until we receive them back in our warehouse.

Refunds & Exchanges Within The UK:

Any goods that we receive as a return from you within 15 days of your receiving the goods from us will qualify for a full refund of the cost of goods and our standard UK postage costs providing the goods are received in the same condition as we sent them to you.

Once we receive your returned goods into our warehouse we will check that we are happy that they are in ‘as-new’ condition and if satisfied will process your refund. Please note the refund may take up to 10 days to process.

You may request to exchange an item (using the returns form provided). If the new item value is different to the original item purchased we will refund or charge the difference to the card with which you made your original purchase.

Refunds & Exchanges Outside The UK:

Any goods that we receive as a return from you within 15 days of you receiving the goods from us will qualify for a full refund of the cost of goods providing the goods are received in the same condition as we sent them to you. We will not refund any postage charges

Once we receive your returned goods into our warehouse we will check that we are happy that they are in ‘as-new’ condition or that they are ‘faulty’ and if satisfied will process your refund via your original payment method. Please note the refund may take up to 10 working days to process.

You may request to exchange an item (using the returns form provided). If the new item value is different to the original item purchased we will refund or charge the difference to the card with which you made your original purchase. You will also be charged additional postage required to send a new item out to you.

Faulty Goods:

If you find at any time a fault in any item, then you may return it to us and if we are satisfied the fault is due to a problem in the way we made the item, we will exchange it free of charge. We will be reasonable when dealing with any such requests, but the longer you leave a request for an exchange because of a fault in an item, the more likely it is that such faults will have arisen as a result of fair wear and tear, misuse or mishandling. We will e-mail you our decision as soon as possible after we have received the returned goods from you. This does not affect your statutory rights as a consumer. If we agree that the goods are faulty or defective, we will refund you the costs of the goods, the postage and packing we charged and the cost of UK second-class postage for the return of the goods to us. (Within the UK you may use our free post returns label included with the goods you receive from us.)

Wrong Goods:

If we have supplied to you goods that do not meet the size or description, then you may return them to us within 30 days of the day you receive them. If the goods are in the same condition as we sent them to you, then we will refund you the costs of the goods, the postage and packing we charged and the cost of second-class postage for the return of the goods to us (within the UK you may use the pre-printed Freepost returns label included with the goods you receive from us). Alternatively we will exchange the goods for the goods you ordered.