Our section tells you how we collect personal data from you and how we use it.

Updated 25th May 2018

Information we may collect from you

    We may collect and process the following data about you:

        • Information that you provide by filling in forms on the Site and any correspondence, be it by e-mail, letter or telephone.
        • Details of the transactions you carry out through the Site and of the fulfilment of your orders.
        • Details of your visits to the Site and the resources that you access.

        We do not gain access to your credit or debit card details, as payments and refunds are handled by our payment agents on a separate secure site operated by them. The payment agents we use are Sage Pay and Pay Pal.

        We may use third party service providers to store the data we collect about you. These providers are MailChimp, Brightpearl, Sage Pay, Pay Pal and WordPress. These providers are  carefully selected by us for their industry expertise and security policies. Please click on the name of each provider to see their individual privacy policy.


        In common with most internet trading sites, we use cookies, a file which is stored on the hard drive of your computer. This helps you to navigate the Site and place orders for more than one product without having to log-in each time.

        We will gain information about your computer and your usage of our site, which will allow us to understand your buying habits and preferences better and help us to improve your shopping experience with us.

        You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.

        Security Policy

        We take the protection of your personal data seriously and have security systems (including appropriate software) and procedures in place, which are reviewed regularly.

        Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential.

        How we use your personal data

        We may use information held about you in the following ways:

            • To fulfil the orders you place with us or to let you know we cannot.
            • If you have agreed that we may do so, to provide you with information, products or services that you request from us or which we feel may interest you. We will contact you only by the methods you agree to and you may opt out of this service at any time.
            • To notify you about changes to our service.
            • If you have agreed that we may do so, we may provide your information to carefully selected 3rd party partners who will provide you with information about their own products or services which they may feel may interest you. Our affinity partners will contact you only by the methods you agree to, on first contact with you tell you why they are contacting you and you may opt out of the service provided by any affinity partner at any time.

        Disclosure of your information

          We may disclose your personal information to third parties in the following circumstances:

              • To our payment agent and any third party who we use to help fulfil our obligations to you.
              • To marketing agencies who assist us in our marketing activities and in respect of which you have agreed we may contact you.
              • In the event that we look to sell any business or assets we may disclose your personal data to the prospective buyer of such business or assets.
              • To the police and other law enforcement agencies if either we suspect you of criminal activity or we are legally obliged to do so.
              • If we need to do so in the course of taking legal action against you or preparing to do so.

          Your Rights

          You can choose not to receive marketing material at any time and we will give you the opportunity to do so from the time of your first visit to the Site and on every occasion we send to you marketing material.

          You also have the right to find out what personal information we hold about you by writing to us and you have the right to request that we delete all data held by us about you.

          Changes to our Privacy Policy

          Any changes we may make to our privacy policy in the future will be posted on this page.